Since its beginnings in 1983 Multiasistencia has been committed to national and international growth to export its claims management solution to other geographic areas.
Besides being a leader in Spain, Multiasistencia operates in France, Portugal, Italy and Brazil, offering solutions adapted to the market situation in each country and creating alliances with local partners.
Since its origin until today, Multiasistencia is the company of reference in the management and repair of claims from home, business and community multi-risk insurance portfolios for insurance groups in Spain. Today, it is firmly committed to incorporating technology into all its processes and designs and operates customisable digital tools for the insurance market
“Multiasistencia is committed to technology to improve all its operating processes. The digitization of our claims management allows us to offer a much more efficient and higher quality service”
Borja Díaz, CEO España
We have been working for more than 20 years with the leading insurance companies in France, providing solutions for the management of repairs and compensation claims. Today, in a complementary way, we design and operate digital solutions to offer a more efficient, profitable and agile solution.
“We design and operate digital solutions for claims management in France. Our tools allow greater flexibility and customization of the service provided by traditional assistance companies”
Iñigo Astarloa, CEO Francia
Multiasistencia operates in Portugal through partnership with major insurance companies in the country with whom it jointly develops digital initiatives for home and automobile claims management.
“We partner with companies in the Portuguese market by implementing and connecting with the insurance companies’ systems, tools 100% custom designed by Multiasistencia that seek to professionalise processes and simplify operations
José Antonio Molleda, Director General de Portugal
Since 2015 Multiasistencia has been present in Italy through Alma, a leading company in claims management. In 2019 Multiasistencia acquired 100% stake in this company with the aim of promoting the repair model to increase its market share.
“All this via a more complete range of services: conventional expert assessment, remote video valuation, repair, express compensation, etc.”
General Manager Italy
Multiasistencia began operating in Brazil in early 2013 through a joint venture with Tempo Assist, one of the leading Brazilian companies in the assistance sector
“We want to be a benchmark in the provision of services, claims management, policyholder service and, of course, in dealing with our personnel and our customers”
Jaime Liniers, General Manager Brazil