About Multiasistencia
Multiasistencia is an innovative, global company with more than 35 years of specialisation in multi-risk claims management.
Thanks to all our knowledge and experience, we are driving the digital transformation of the assistance sector by developing advanced and customised technological solutions that improve the cost and quality of traditional claims management and repair operations.
We are benchmark partners for major insurance companies and bank-insurers in Spain for more than 3 decades. As a result of our commitment for innovation, flexibility and the quality offered, we have also established ourselves as a leading provider of value-added and customer loyalty services.
International presence
Besides being a leader in Spain, Multiasistencia operates in France, Portugal, Italy and Brazil, offering solutions adapted to the market situation in each geography and creating alliances with local partners.
Digital transformation and personalisation
We have created an operational and technological model unique in the market based on analytical intelligence and complete digitalisation of the claims processing process. Through this, we offer our customers a fully automated model focused on customer experience.
OUR VALUES
Commitment
We listen to our customers, fit in with their objectives and offer a customised solution
People
We take care of our employees and partners and strive to help to reconcile work and family life of our workforce
Enthusiasm
Eagerness and effort to do a good job and provide the best quality in the services rendered
Leadership
Leadership based on digital transformation and continuous commitment for innovation
Integrity
Ethics and sound corporate principles to govern our day-to-day operations and relationship with everyone
Customer orientation
Quality and transparency as principles that define the relationship with our customers to achieve the greatest possible satisfaction of the end user
NUESTROS VALORES
Compromiso
Escuchamos a nuestros clientes, nos alineamos con sus objetivos y ofrecemos una solución personalizada
Personas
Cuidamos de nuestros empleados y colaboradores, esforzándonos en ayudar a conciliar la vida familiar y profesional de la plantilla
Entusiasmo
Ilusión y esfuerzo por hacer un buen trabajo y ofrecer la mejor calidad en los servicios prestados
Liderazgo
Liderazgo basado en la transformación digital y la apuesta continuada por la innovación
Integridad
Ética y principios corporativos sólidos para regir nuestro día a día y la relación con todos los públicos
Orientación al cliente
La calidad y transparencia como premisas que marcan la relación con nuestros clientes para conseguir la mayor satisfacción posible del usuario final
Multiasistencia in figures
1.000.000
Managed services per year
900
Employees
161
Million euros turnover in 2018 for the group
+100
Corporate customers
5
Countries: Spain, France, Portugal, Italy and Brazil
3.000
Specialist partners
OUR HISTORY
2019
Macarena is born
The new Multiasistencia voicebot, adopted by Los del Río, is launched.
2018
Allianz Partners
Multisistencia joins the Allianz Partners Group to promote the repair model internationally.
2017
Digital Solutions is born
Multiasistencia presents Digital Solutions, a new technology platform that offers insurers self-managed digital solutions to improve the claims management process.
2016
New digital channel
Multiasistencia presents the new digital channel for policyholders that will enable the end user to communicate and interact during claim management.
2015
SysteMA is renewed
The company renews its technology platform to improve the performance, power, scalability and security of its systems. It is also adapted for multi-channel access. International expansion in Italy continues.
2014
Bets on digital solutions
Multiasistencia develops customized digital solutions to bet on the quality of all its processes and operational efficiency.
2010
Portobello Capital
Portobello Capital becomes a majority shareholder of Multiasistencia.
2005
New operating model
Design and implementation of a new operating model based on the vertical integration of the repairers’ network compared to the previous franchisee model.
2000
Internal transformation
A phase of internal transformation of the Group begins in order to adapt to its new international scale and to face its competition. Multiasistencia Portugal is born.
1998
France, the first subsidiary
Multiasistencia opens its doors in France and exports the operating model for the first time.
1990
Integrated claims management
Multiasistencia launches the integrated handling of claims for home insurance portfolios. The company grows exponentially.
1986
Domestic expansion
Expansion begins in the main provincial capitals: Madrid, Barcelona, Bilbao and Seville.
1983
Multiasistencia is born
Multiasistencia is born focused on a retail customer environment to which it offers a repair service in homes and businesses.
