Skip links

Cookies Policy

Cookies Policy

The following is the Cookies Policy (hereinafter, “Cookies Policy” or “policy”) applicable to the Web Platform (hereinafter, “the Platform”), owned by MULTIASSISTANCE, S.A. (hereinafter, “MULTIASSISTANCE” or “we”).

The purpose of this Cookies Policy is to help you understand how we use cookies on this web platform, their types, use and duration, and to inform you about the options you have to configure, manage or reject them.

Please take a few minutes to read our cookies policy, it won’t take long. We wish to explain in a simple, clear and transparent way how we process and protect your personal information and your rights. Your security and the security of your personal data is essential for Multiassistance and we are very serious about its adequate protection.

We also advise you to read carefully our Web Privacy Policy.

  1. What are cookies?

Cookies are small files or devices that are downloaded and stored in your terminal (i.e., the device from which you access the Platform: computer, Mobile phone, Tablet or any other connected device…) and enable the Platform or website to remember information about your visit.
In general, and in accordance with the information published by the Commission National de l’Informatique et Libertés (CNIL) which you can consult here, cookies can be of different types depending on several parameters:
1.1 Depending on which entity manages the equipment or domain from where cookies are sent and the data obtained is processed, we can identify the below:

Own cookies: These are cookies that are sent to the users’ computer terminal from a computer or domain managed by MULTIASSISTANCE and from which the service requested by the user is provided.
Third-party cookies: These are cookies that are sent to the users’ computer terminal from a computer or domain that is not managed by MULTIASSISTANCE but by another entity that processes the data obtained through cookies. If the cookies are installed from a computer or domain managed by MULTIASSISTANCE, but, nevertheless, the information collected through them is managed by a third party, they cannot be considered MULTIASSISTANCE’s own cookies. In this regards, MULTIASSISTANCE may hire the services of analysis and measurement companies that measure and analyse the browsing behaviour of users on the platform and, in this sense, act on their behalf, through the analysis of the data obtained through the use of the cookies of these third parties, all the above with the sole purpose of improving the service provided by MULTIASSISTANCE.

1.2 Depending on the length of time they remain active in the terminal equipment ( temporality) we can differentiate:

Session cookies: Cookies designed to collect and store data while the user accesses the platform.
Persistent cookies: Cookies where the data is still stored on the terminal and may be accessed and processed for a period defined by the party responsible for the cookie ranging from a few minutes up to several years.

1.3 Depending on the use for which the data obtained through cookies are processed, we can identify the below:

Technical cookies: These cookies enable the user to browse through the platform and use the different options or services that exist therein, such as, for example, controlling traffic and data communication, identifying the session, entering restricted access areas, remembering the items that make up a request, making a request for registration or participation in an event, using security elements during browsing, storing content for the dissemination of video or audio or sharing content through social media.
Customisation Cookies: These cookies enable the user to access the service with some general predefined features according to a number of criteria in the user’s terminal, such as, for example, language, browser type through which the service is accessed, the regional configuration from which the service is accessed, among others.
Analysis cookies: These cookies enable the person responsible for them to monitor and analyse the behaviour of the users of the websites to which they are linked. The information collected through this type of cookies is used to measure the activity on the platform and to create browsing profiles of users of these sites, applications and platforms in order to introduce improvements based on the analysis of the usage data performed by users of the service.
Advertising cookies: These cookies enable the management of the advertising spaces in the most efficient manner, which, where appropriate, the publisher has included on a website, application or platform from which it provides the service requested based on criteria such as content edited or the frequency in which the ads are displayed.
Behavioural advertising cookies: These cookies enable the management of the advertising spaces in the most efficient manner, which, where appropriate, the publisher has included on a website, application or platform from which it provides the service requested. These cookies store information on the behaviour of users obtained through the continuous observation of their browsing habits, which allows a specific profile to be developed to display advertising based on it.


  1. What cookies do we use on the platform?

This Platform uses cookies to optimise and facilitate the user’s browsing, as well as to find out about their browsing habits. If you consent, we also use third party cookies to analyse that allow us to compile statistics and web traffic, and show ads related to your preferences, according to profiling based on your browsing habits, also we use cookies associated with social network “plugins” that allow interaction with or through the social network on the website
Some of the cookies used are necessary to enable browsing on the Platform and cannot be rejected by the user, others do not affect the functionality of the website and the user may accept or reject them as stated in section “3. Management and configuration of Cookies.” The cookies used on this Platform and their features are listed below:

Technical cookies needed for the functioning of the website


These Cookies are necessary for the operation of the Platform and the provision of the services requested by the user. Without these Cookies it is not possible to use the Platform or offer the requested services.
Cookie Purpose Duration Management
vchideactivationmsg WordPress layout control 2 year Own
vchideactivationmsg_vc11 WordPress layout control 2 year Own
moove_gdpr_popup Cookie control 1 year Own


Analytical cookies


These cookies enable us to know the behaviour of users on our Platform to evaluate the performance of the website. Analysing the use of the Platform helps us to make improvements and adapt to user preferences.
Cookie Purpose Duration Management
_ga Google Analytics 2 year Third-party (Google Analytics, Google LLC)
_gid Google Analytics Session Third-party (Google Analytics, Google LLC)
_gat_gtag_UA_153597914_1 Google Analytics 1 day Third-party (Google Analytics, Google LLC)


As observed, third party cookies are used, you can access information about the processing of your data by third parties via the links below. You are informed that these third parties may carry out international data transfers. In particular, Google will adhere to standard contractual terms for relevant data transfers as set out in the privacy information below.

Google LLC Privacy Policy:

Information on international data transfers:


When you access this Platform for the first time or if it is not the first time but you access it through a different device or browser than the one previously used or if you have deleted the Cookies from your computer, you will be able to accept, reject or configure the installation of cookies according to your preferences.
By default, unnecessary cookies will not be installed on your device, except those that are technically necessary to enable navigation and operation of the site. You can change the configuration associated with your browsing at any time, with the exception of technical cookies, including the cookie associated with the legal notice explaining that cookies are used on the platform in accordance with the regulations.
We remind you that technical cookies are fundamental for enabling the user to navigate on the platform, so that their deactivation or cancellation may result in the impossibility of navigating.

Through the following control panel, you can accept or refuse cookies and manage your preferences.

Please note that technical cookies are essential to enable the user to browse the platform, hence its deactivation or disabling by the user will prevent the user from browsing.

You can prevent Google Analytics from collecting and using data (cookies and IP address) by downloading and installing the Google Analytics Opt-out Browser Add-on:
We provide you information on how you can carry out the management and deactivation of the cookies used on the platform through the different options available in the most common browsers:

You can also manage the storage of cookies in your browser through tools such as:


Your online choices:

You can find more information on how to master them at


  1. Updates and changes in cookies policy

This Cookie Policy may be modified according to legislative or regulatory requirements or in order to adapt this policy to the instructions stipulated by the Commission Nationale de l’Informatique et Libertés (CNIL), and users are therefore advised to consult it periodically.